FAQs

We currently offer expedited shipping in the U.S. and the UK (flat rate expedited shipping costs $15 in the U.S. and £15 in the UK).

*Please note that expedited shipping is not offered on orders containing Body Mist.

We do offer free shipping for qualifying orders:

United States: Free shipping on orders over $50 USD

Canada: Free shipping on orders over $75 CAD

United Kingdom: Free shipping on orders over £50 GBP

*Please note this is subject to change based on promotional periods. 

Standard shipping rates are the following, depending on your location:

United States — $8 USD

Canada — $15 CAD

United Kingdom — £5 GBP

We understand it's frustrating when a carrier has marked your order as delivered and you still haven't received it. We ask that you please allow the shipping carrier a window of two business days after the order was marked as delivered for it to arrive, as it's not uncommon for there to be a delay in this process.

If your order still hasn't arrived after two business days, please reach out to us at [email protected] so we can help.

Additionally, please keep in mind that any instances of damaged or lost items must be reported to Salt & Stone within 30 days of delivery.

Our current processing time is 3 business days. It can take an additional 3-8 business days for delivery, depending on the carrier.

Orders ship from different locations depending on where the order is being routed to. Please see the below breakdown of our shipping locations:

United States: Orders ship from Valencia, California

Canada: Orders ship from Brampton, Ontario

United Kingdom: Orders ship from Greater Manchester, England

We offer shipping within the United States, including Alaska, Hawaii, and U.S. territories such as Puerto Rico, the U.S. Virgin Islands, and Guam. We also ship to Canada and the United Kingdom. All orders are domestically dispatched from our warehouse locations in the United States, Canada, and the United Kingdom. 

*Due to shipping restrictions, we are unable to ship Body Mist products to Alaska, Hawaii, and the U.S. territories at this time.

Click here to track your order here. If you need any additional assistance, please email us at [email protected]. 

We're so sorry to hear that your package is missing. Unfortunately, we're not able to file claims on packages that were stolen, so we recommend reaching out to your local authorities for help.

We want to be sure you receive your order as soon as possible. Since we're committed to speed, we start processing your order right away, which means we can't always make changes like address updates, item changes, or cancellations. But don't worry, if something doesn't work out, you can return it within 30 days, unless otherwise noted.

We're so sorry to hear that an item is missing from your order—please email [email protected] within 48 hours of order receipt with a photo of everything you received and the packaging it came in. Don't worry, we'll make sure you receive everything that you ordered.

Click here to initiate a gift return. Feel free to reach out to us at [email protected] if you need further assistance. 

We accept returns and exchanges within 30 days of purchase for items that are unused and in their original carton packaging. For health and safety reasons, we are unable to accept returns of opened, used, or tested personal care products, unless the item is defective or arrived damaged.

You will be refunded the full amount of the returned items, minus a $5 handling fee to cover restocking. Please note that original shipping charges are non-refundable, as these are paid directly to the carrier.

We are only able to accept returns from orders placed through saltandstone.com. For orders purchased through third-party retailers, please contact the original place of purchase.

*Note: Orders determined to be fraudulent or associated with suspicious activity are not eligible for return, refund, or replacement. Salt & Stone reserves the right to deny service or cancel orders that we believe are intended to exploit our systems or policies.

We're sorry to hear that you didn't love your items—to start a return or exchange in the United States, please visit our returns portal by clicking here. 

For international orders, please reach out to [email protected] with your order number and the products you'd like to return or exchange. We'll be more than happy to assist you.

Refunds are issued once your return has been processed by our team, which typically takes 1-2 business days for review. Upon approval, the refund will be processed to your original form of payment or, alternatively, a Salt & Stone gift card. Please allow 3-10 business days for the refund to be reflected, depending on your banking institution.

You can pause, cancel, or adjust your delivery date at any time. You can access your subscription account and make changes here.

Please reach out to our customer experience team at [email protected] and we will happily assist you with your subscription. 

When you purchase a subscription, you'll receive repeat deliveries based on the subscription frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries. Some subscriptions may auto-renew at the end of their duration. 

You can cancel, pause, or update your subscription at any time. Please make sure to cancel your next order 24 hours in advance of your next ship date. Your order confirmation emails will include links to your order details, and you can manage your subscription from there. Please make sure your Subscription account is activated in order to make changes.

See our returns policy for more details on returns and refunds.

The validity of a promo code depends on the item. Please contact [email protected] to verify whether a promo code can be applied to a specific product.

We are unable to add promo codes to new or existing subscription orders due to the discount already applied to the subscription.

Sorry, but we're unable to match promotional offers from any of our retail partners.

Unfortunately, we are unable to accommodate price matches for recent promotions.

Sorry, but we're unable to retroactively apply promo codes at this time.

Just choose any three full-size items from the 'Build Your Own Set' page. You'll automatically receive 15% off your set at checkout.

Yes, this offer is valid for full-size products only. Minis, pre-made sets, and gift cards cannot be included in a customized set. Please note that the Welcome Code discount is excluded from this offer. 

'Build Your Own Set' is 15% off at checkout— unfortunately, it cannot be combined with any other promotional codes.

The 15% off discount will be applied automatically at checkout after you've added three full-size items from the 'Build Your Own Set'  page to your bag.

Yes, all of our products are phthalate and paraben-free. 

While none of our ingredients would be harmful, we recommend always checking with your healthcare provider. 

Rest assured our fragrances are made from essential oils and synthetic isolates from natural sources. They are suitable for sensitive skin. Additionally, our scents have passed the EU IFRA and RIFM safety standards. They are also Paraben and Phthalate-free.<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:957,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Our fragrances are made from essential oils and isolates that are naturally derived. Additionally our scents have passed the EU IFRA and RIFM safety standards.\n&quot;}"><br></span></p>

Yes, all of our deodorants are formulated without aluminum.

Our deodorant does not contain any aluminum and is not considered antiperspirant. However, our Deodorant formula does contain baking soda to help absorb wetness and neutralize odor.

Yes, our products are suitable for sensitive skin. Check out our Sensitive Gel Deodorant which is great for those with sensitive skin. 

We recommend storing your Salt & Stone products in a cool, dark place like inside of bathroom or vanity cabinets. Do not expose your products to high temperatures as this can effect the efficacy of your products. 

Yes, it's okay to use our Body Mist in your hair. It's gentle enough for hair and every inch of skin—made with glycerin and red algae, the mist adds a delicate layer of moisture with every spritz.

To ensure your Body Wash pump is working properly, try the following steps:

1. Twist and remove the pump from your bottle.

2. Firmly hold the stem while twisting your pump in a clockwise motion. This will allow the pump to open and dispense product. Ensure hands are dry, or try holding with a towel for a secure grip.

3. Reinsert the pump into your bottle and try it again.

When it comes to fragrance longevity, everyone is different, but we find that it lasts a full day on most people. Layering with our body wash and lotion can also help the scent last longer.

Used daily, we find that a tube lasts around 1-2 months. This time may vary depending on your personal use.

The Deodorant is formulated for 48-hour protection and is wax-based—it’s our best seller. We recommend 2-3 swipes under each arm.


The Deodorant Gel is formulated for 24-hour protection and is water based with a gel-like texture, making it great for sensitive skin. Swipe on as much and as frequently as you please. 

The shelf life of our products is three years when unopened. Upon opening, please consult the POA (Period After Opening) symbol on the packaging or container, which indicates the product's lifespan following its initial use. This symbol is represented by an open cosmetic jar accompanied by a number that specifies the number of months the product will remain effective after opening.

You can find a full list of each product's ingredients on the product page. Just take a look at the 'Key Ingredients' section and click 'Full Ingredients' to see them all.

Yes, we currently offer gift cards for our U.S. customers. These gift cards can be used for any U.S. order—please note that both your shipping and billing addresses need to be within the U.S. in order to purchase or use a gift card. 

We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Apple Pay when your order is placed from a mobile device, or when you use certain browsers on desktop that are compatible with Apple Pay.. Unfortunately, we cannot accept checks or money orders.

We're sorry that you're having difficulty with your payment method—here are a few things to check if it didn't go through. Check that your card's billing details (such as the security code and billing address) match what you've entered into our system. For further assistance, reach out to us at [email protected] so we can help.

Salt & Stone is proudly cruelty-free and Leaping Bunny certified. 

Yes, all of our products are 100% gluten-free.

Yes, all of our products are 100% vegan.

Our packaging includes recyclable materials like glass, aluminum, and recovered ocean plastics. We encourage you to contact your local recycling facility to confirm whether they accept these items.

Thank you for your interest in working with Salt & Stone. Please reach out with more information at [email protected]

Thank you for your interest in partnering with Salt & Stone. Please reach out with more information at [email protected]

Just enter your email to generate a personal referral link. Share it with friends and family—when they make their first purchase using your link, their discount will be applied automatically at checkout. After their purchase, you’ll receive an email notifying you that you have a $10 credit. 

You’ll receive an email notification about your $15 credit as soon as your referral completes their first order.

Referral rewards are applied individually and cannot be combined. One reward applies per order and cannot be combined with other order discount codes.

No, you can refer as many friends as you'd like. Every time someone that you referred makes a qualifying purchase, you'll receive a $15 store credit toward your next purchase (referral credits are applied individually and cannot be combined).

If a referred order is canceled before it’s fulfilled, the referral reward will not be issued.

A few things may prevent a referral from processing: double-check the email for any typos, and note that referrals are only valid for new customers. If your friend has already signed up or been referred by someone else, the link may not work. Still need help? We’re here for you—just reach out at [email protected].

We’d be happy to help. Please contact us at [email protected].

Yes. If you refer a friend and they complete their first order, you’ll receive $15 in store credit. While the credit is issued in USD, it will automatically convert to your local currency at checkout.

The Salt & Stone Membership lets you earn rewards with every qualifying order on saltandstone.com, plus enjoy perks like early access to new launches and exclusive offers. Joining is free—just create an account at saltandstone.com/membership. If you already have an account, simply sign in to activate your membership and start earning rewards.

At Level 1, your 10% off is available directly in checkout after you’ve signed up, and while you’re signed into your membership account. Your Level 2 and 3 rewards are available in your account dashboard immediately after you place a qualifying membership order that enters you into that level. Make sure you sign into your account to start earning and to access your rewards.

Your level is based on how many qualifying orders you’ve placed after signing up for your free membership account. Please view your dashboard to see your current level and how to reach the next one.

No, previous purchases made before signing up for membership do not count as qualifying membership orders. After you create your membership account, all qualifying orders will count towards your membership and determine your rewards level.

You can see your membership credit balance at any time by logging in to your account dashboard. Your store credit is available directly in checkout when logged into your account. Sign in here.

Here are the steps to redeem your credits:

1. Log in to your membership account dashboard. Sign in here

2. Click on ‘redeem credits.’

3. At checkout, enter the amount of credits you want to redeem from your available credit balance. Your balance can be applied to any $50+ order. 

4. A unique discount code for that amount will be generated and can be automatically applied to your cart, if you choose to do so.

5. Fill your bag with and check out with your savings applied.

All membership credits and rewards will remain valid for 3 months from the date they were earned. Don’t worry—members will be notified in advance of any upcoming expirations.

Orders need to be over $10 in order to count towards the next level. 

Your current level is permanent and will not be downgraded over time—you’ll remain in it until you advance to the next level.

If you choose to return or cancel your order, it won’t contribute toward your order count, and you’ll stay at your current membership level. Your acquired store credit for that canceled or returned order would then be removed. 

A $5 store credit can be earned on a checkout order containing a subscription product but will not incur for recurring subscription orders. Store credit can only be redeemed on one-time orders. 

Reach out to us at [email protected] and we will remove your account from the program. 

We’d be happy to help. Please contact us at [email protected]. View full terms here. 

Take a look at our full list of stockists here. 

All of our products are made in the U.S. with global materials.

You can reach out to us at [email protected], and follow us on Instagram @saltandstone.

Our Customer Experience team is available to help you Monday through Sunday.