FAQs
Shipping & Delivery
We currently offer expedited shipping in the US and the UK only. Please see the below flat rate expedited shipping cost:
US - $15
UK - £15
*Please note that expedited shipping is not offered on orders containing Body Mist.
We offer free shipping on all qualifying orders:
United States: Free shipping on orders over $50 USD
Canada: Orders Free shipping on orders over $75 CAD
United Kingdom: Free shipping on orders over £50 GBP
*Please note this is subject to change based on promotional periods.
Shipping rates are determined by the weight of your products and your delivery location. Before you finalize your order at checkout, you will be able to review and confirm the shipping cost.
We understand it's frustrating when a carrier has marked your order as delivered but you haven't received it. We ask our customers to allow the shipping carrier a window of 2 business days after an order is marked as delivered for it to arrive. It's not uncommon for there to be a delay in this process.
If, however, your order still hasn't arrived after this timeframe, please don't hesitate to contact us at [email protected] for further assistance.
Additionally, please keep in mind that any instances of damaged or lost items must be reported to Salt & Stone within 30 days of delivery.
Our current processing time is 3 business days. It can take an additional 3-8 business days for delivery, depending on the carrier.
Orders ship from different locations depending on where the order is being routed to. Please see the below breakdown of our shipping locations:
United States: Orders ship from Valencia, California
Canada: Orders ship from Brampton, Ontario
United Kingdom: Orders ship from Greater Manchester, England
We offer shipping within the United States, including Alaska, Hawaii, and U.S. territories such as Puerto Rico, the U.S. Virgin Islands, and Guam. Additionally, we provide shipping services to Canada and the United Kingdom. All orders are dispatched from our warehouse locations in the United States, Canada, and the United Kingdom, domestically.
*Due to shipping restrictions, we are unable to ship Body Mist products to Alaska, Hawaii, and US territories at this time.
Log into your account to track your recent order, by clicking here.
We're so sorry to hear that. Unfortunately, we are not able to file claims on packages that are stolen. We recommend reaching out to your local authorities.
Order Information
We want to be sure you receive your order as soon as possible. Since we're committed to speed, we start processing your order right away, which means we can't always make changes like address updates, item changes, or cancellations. But don't worry, if something doesn't work out, you can return it within 30 days, unless otherwise noted.
We are so sorry to hear that you are missing an item from your order! Please email [email protected] within 48 hours of receiving your order with a photo of everything you received and the packaging. We'll make sure that you receive everything you've ordered!
Returns
Click here to initiate a gift return. Feel free to reach out to us at [email protected] if you need further assistance.
We accept returns and exchanges within 30 days of purchase. Items must be unused in their original carton packaging – we do not accept returns of used or tested items.
You will be refunded the full amount of the items, minus a $5 handling fee to cover restocking. We are not able to refund the original shipping charges as these are paid directly to the carrier.
We are only able to accept returns from orders placed on saltandstone.com. Please contact the original point of purchase for orders placed from other retailers.
*Select exploratory sets are final sale, as noted on their product pages and are ineligible for return or exchange.
We're sorry you didn't love your items!
To start a return or exchange in the United States, please visit our returns portal by clicking here.
For international orders, please reach out to [email protected] with your order number and the products you'd like to return or exchange. We will be more than happy to assist you!
Refunds are issued once your return has been processed by our team, which typically takes 1-2 business days for review. Upon approval, the refund will be processed to your original form of payment or, alternatively, a Salt & Stone gift card. Please allow 3-10 business days for the refund to be reflected, depending on your banking institution.
Subscription Information
You can access your subscription account and make changes by clicking here.
Please reach out to our customer experience team at [email protected] and we will happily assist you with your subscription.
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you want to cancel or change your subscription, you can do it at any time. Please cancel your next order 24 hours in advance of your next ship date. Your order confirmation emails have links to your order. You can manage your subscription from there. Please make sure your Subscription account is activated.
See our returns policy for more details on returns and refunds.
Promotions
The validity of a promo codes depends on the specific item. Please contact [email protected] to verify whether your promo code can be applied to your item of interest.
We are unable to add promo codes to new or existing subscription orders due to the discount already applied to the subscription.
We are unable to price match promotional offers from any of our retail partners.
Unfortunately, we are unable to accommodate price matches for recent promotions.
We are unable to retro-actively apply promo codes at this time.
Product Questions
All of our products are Phthalate and Paraben free.
While none of our ingredients would be harmful, we recommend always checking with your healthcare provider.
Rest assured our fragrances are made from essential oils and synthetic isolates from natural sources. They are suitable for sensitive skin. Additionally, our scents have passed the EU IFRA and RIFM safety standards. They are also Paraben and Phthalate-free.<span data-sheets-root="1" data-sheets-userformat="{"2":957,"3":{"1":0},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":10066329}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":10066329}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":10066329}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":10066329}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"10":1,"11":4,"12":0}" data-sheets-value="{"1":2,"2":"Our fragrances are made from essential oils and isolates that are naturally derived. Additionally our scents have passed the EU IFRA and RIFM safety standards.\n"}"><br></span></p>
All of our deodorants are aluminum free.
Our deodorant does not contain any aluminum and is not considered antiperspirant. However, our Natural Deodorant formula does contain baking soda, to help absorb wetness and neutralize odor.
Yes, our products are suitable for sensitive skin. Check out our Sensitive Gel Deodorant which is great for those with sensitive skin.
We recommend storing your Salt & Stone products in a cool dark place like a bathroom cabinets, or vanity. Do not expose your products to high temperatures as this can effect the efficacy of your products.
- Trim Your Wick! The most important thing you can do for your candle is to trim the wick to 1/4 inch in length before each use, and each time the candle begins to smoke, or the wick "mushrooms". How often you trim will depend on the candle. Some candles require trimming once an hour, others once every 4 hours. Trimming will allow your candle to have a longer burn time and less smoke.
- Never burn the candle for more than 4 hours at a time.
- Store candles in a cool, dry place away from direct sunlight.
- Avoid burning your candle in drafty area to minimize smoke. Burn only on non-flammable, heat-safe surfaces.
- If your candle is burning unevenly, simply extinguish the wick and move it to the center of the container (with a handy tool) while the wax is still soft.
- Discontinue use when 1/4" of wax remains.
Please note* Leaving the wick uneven could result in the glass overheating and breaking.
Yes! It is ok to use our Body Mist in your hair. Each mist infuses a delicate layer of Glycerin and Red Algae to restore moisture, while Salt & Stone’s signature fragrance lingers. Complement a matching deodorant and body lotion to amplify your fragrance, or wear alone for a delicate, refreshing scent. Mist on clothing or hair to leave an irresistible trail.
To ensure your Body Wash pump is working properly, try the following steps:
1. Twist and remove the pump from your bottle.
2. Firmly hold the stem while twisting your pump in a clockwise motion. This will allow the pump to open and dispense product. Ensure hands are dry, or try holding with a towel for a secure grip.
3. Re-insert the pump into your bottle, and enjoy.
Everyone is different, but it lasts throughout the day on most people. Layering with our body wash and lotion can also help longevity.
Used daily, we find that a tube lasts around 1-2 months. This time may vary depending on your personal use.
The Natural Deodorant is formulated for 48-hour protection and is wax-based. It’s our bestseller. We recommend 2-3 swipes under each arm.
The Natural Deodorant Gel is formulated for 24-hour protection and is water based with a gel like texture, great for sensitive skin and you can swipe as much and as frequently as you please.
The shelf life of our products is 3 years unopened. Upon opening, please consult the POA (Period After Opening) symbol on the packaging or container, which indicates the product's lifespan following its initial use. This symbol is represented by an open cosmetic jar accompanied by a number specifying the number of months the product remains effective after opening.
Take a look at our Key Ingredients located on each product page for a full list of product ingredients.
Yes! Our packaging is all BPA (Bisphenol A) free.
Payment Information
Currently, we're thrilled to offer gift cards to our U.S. customers! These gift cards may be used for any U.S. order. Please note that both your shipping and billing addresses need to be within the United States in order to purchase and use a Salt & Stone gift card. Happy gifting!
We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. For further assistance, feel free to email us at [email protected].
About Us
Take a look at our full stockist by clicking here.
All of our products are made here in the USA.
Contact us via email [email protected] or follow us on Instagram, TikTok, and Facebook @saltandstone.
Our Customer Experience team is available Monday - Friday.
Sustainability
Salt & Stone is proudly cruelty free and Leaping Bunny Certified.
All of our products are Gluten Free.
All of our products are Vegan except for our Lip Balms.
Our commitment to protecting the planet flows through everything we do, from packaging created from up-cycled ocean plastics, to manufacturing via renewable solar and hydroelectric energy, and a Leaping Bunny certification.
Our products are crafted from recyclable materials, including recovered ocean plastic, glass, and aluminum. We encourage you to contact your local recycling facility to confirm whether they accept these items.
Partnerships & Wholesale
Thank you for choosing Salt & Stone to partner with. Please send us your information at [email protected].
Thank you for choosing Salt & Stone to partner with. Please send us your information at [email protected].
Holidays at Salt & Stone
We currently do not offer a gift receipt option, however your recipient will have the option to do a gift return or an exchange in our returns portal, by inputting their order number, which can be found on their packing slip.
The Mini Trio is a great way to try several of our products.
Our Mini Deodorant Discovery Set is our award-winning regular formula with each of our scents to find the perfect match.
Don't forget about our Body Mist Discovery Set, the best way to try all of our body mist scents before buying a full size.
Elevate your home space with one of our Candles, they burn up to 50 hours to fill your home with one of our best-selling scents.
If you're a fan of our hand creams, we offer our Hand Cream Trio.
Our Body Care Essentials set is exclusive for this holiday season.
The Full Body Set is another holiday winner, which has our favorite full-size products to complete your body care ritual.
We also have one of the best totes, in my opinion, Salt & Stone Custom Tote Bag
Let us know if we can assist you with anything else. Happy Gifting.
We are offering an extended holiday return window.
Orders made between November 25th 2024 to December 17th 2024, have until January 31st 2025 to initiate a return.
For the US, please use our return portal https://returns.saltandstone.com/#/
For CA and UK, please reach out to [email protected] with your order number and reason for your return.
Let us know if you have any questions or we can assist you with anything else.
Please see our shipping costs below, by shipping location.
US
Standard Shipping: $8 USD
Expedited Shipping: $15 USD
Free Shipping on orders $50+ USD
CA
Standard Shipping: $15 CAD
Free Shipping on orders $75+ CAD
UK
Standard Shipping: $ 5 GBP
Expedited Shipping: $15 GBP
Free Shipping on orders $50+ GBP
* Expedited shipping does not apply to Body Mist or sets with Body Mist
To ensure your order will arrive by December 25th, 2024, please see our shipping deadlines below:
Standard Shipping:
USA: 12/13/24
Canada: 12/16/24
UK: 12/16/24
Expedited Shipping:
USA: 12/18/24
Canada: 12/21/24
UK: 12/17/24
* Expedited shipping does not apply to Body Mist or sets with Body Mist